Ada Support - AI Live Chat

Ada acts as a filter for your support tickets. By understanding your customers in their natural language and surfacing the relevant help material, you'll see 30% fewer tickets in your Freshdesk inbox. Ada is powered by AI.

Install available only on Desktop

Published by Ada Support
about 2 months ago

in Agent Productivity, Chat, Workflow Automation

Help and Supportfreshdesk@ada.support https://ada.support/?ref=freshdesk

Ada Support - AI Live Chat

Ada acts as a filter for your support tickets. By understanding your customers in their natural language and surfacing the relevant help material, you'll see 30% fewer tickets in your Freshdesk inbox. Ada is powered by AI.

					        	Ada Support makes it easy for your non-technical team to leverage powerful machine learning tools to automate your customer conversations in chat. The app sits as an automation layer in front of your Freshdesk.

FEATURES

- Launch a chatbot that answers common customer questions 24/7.
- Track performance and identify new automation opportunities over time in an easy-to-use visual dashboard.
- Choose to escalate important inquiries to live chat agents or to your Freshdesk, and less critical ones to more cost-effective channels.
- No technical knowledge required.
					        	
							Installation Procedure:

1. Log into Ada dashboard.

2. Go into Answers and enter your support email into a Handoff response

3. Any escalated inquiries from customers will show up in your Freshdesk with the conversation history between them and your bot.
							

Log in to install app

Enter your helpdesk URL to proceed to login

Proceed