Ada Support makes it easy for your non-technical team to leverage powerful machine learning tools to automate your customer conversations in chat. The app sits as an automation layer in front of your Freshdesk. FEATURES - Launch a chatbot that answers common customer questions 24/7. - Track performance and identify new automation opportunities over time in an easy-to-use visual dashboard. - Choose to escalate important inquiries to live chat agents or to your Freshdesk, and less critical ones to more cost-effective channels. - No technical knowledge required.