The Freshdesk + Acquire integration increases agent productivity by enabling agents to do more with their helpdesk which in turn helps agents resolve customer issues quickly and efficiently. This integration lets you: - Convert chats in Acquire to tickets in Freshdesk right away. - Deflect the number of tickets that come to Freshdesk with the inbuilt knowledge base in Acquire. - You can have requesters share their screens to resolve their queries quicker. - You can also video chat with your requesters in case the issue can’t be resolved via chat.