3CX

The 3CX App opens the contact record in Freshdesk, creates a new contact if the inbound caller is not found, and creates a new ticket bound to the contact when the call ends so the agent can take notes.

Install available only on Desktop

Published by Freshdesk
about 1 year ago

in Agent Productivity, Video, Telephony & SMS

Help and Supportinfo@3cx.com https://www.3cx.com/support/

3CX

The 3CX App opens the contact record in Freshdesk, creates a new contact if the inbound caller is not found, and creates a new ticket bound to the contact when the call ends so the agent can take notes.

					        	The 3CX App is an able telephony tool that combines with Freshdesk to bring the power of online telephony with customer support

Using this app, you can

* Create a new contact if the inbound caller is not already in Freshdesk contacts
* Create a new ticket from the contact after calls ends
* Allow agent to take notes and add them to the ticket

Be more informed before taking customer calls
Save time spent in connecting call information to existing tickets
Have all contacts constantly updated on Freshdesk
					        	
							The complete instructions to install are here - https://www.3cx.com/docs/freshdesk-crm-integration/
							

Help and Supportinfo@3cx.com https://www.3cx.com/support/

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